Responsible Gaming at th777

Our Approach to Responsible Gaming

At th777, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to recover losses, or a solution to personal problems. The vast majority of th777 players in Bangladesh enjoy our cricket betting, live casino games, slots, and crash games as a fun and controlled pastime. We want to make sure it stays that way for every player.

Responsible gaming is not just a policy — it is a core part of how th777 operates. Our platform is designed with player welfare features built in, our support team is trained to recognise early signs of problem gambling, and we provide clear, accessible tools so that any player who needs to take a break or set a limit can do so quickly and without barriers. If gambling ever stops being fun, we are here to help.

Responsible Gaming Tools Available at th777

The following tools are available to all registered th777 players. To activate any of these features, contact our 24/7 support team via live chat inside the platform — all requests are actioned the same day.

How to Activate a Responsible Gaming Tool

Activating any of the above responsible gaming tools is straightforward. Here is how to do it:

• Log in to your th777 account using your registered mobile number and password.
• Open the live chat widget inside the platform and tell the support agent which tool you would like to activate and for what duration or amount.
• The support agent will confirm the activation in writing via the chat session. Your limit or restriction takes effect immediately for cooling-off and self-exclusion requests, and within one business day for deposit and session limits.
• You may also contact us by email at [email protected] to make a responsible gaming request in writing. Include your registered mobile number in the email so we can verify your identity and process the request promptly.

All responsible gaming requests are treated with the strictest confidentiality. Our support agents are trained to handle these conversations sensitively and without judgment. There is no penalty, no loss of existing balance, and no negative impact on your account status as a result of activating any responsible gaming tool.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has stopped being entertainment and has become a problem worth addressing:

• ⚠️Spending more money on gambling than you originally planned, or increasing bet sizes to chase previous losses.
• ⚠️Feeling restless, irritable, or anxious when trying to reduce the time or money you spend on gambling.
• ⚠️Borrowing money from family, friends, or financial services in Bangladesh (such as bKash mobile credit) to fund gambling activity.
• ⚠️Neglecting work, education, family responsibilities, or personal health because of the time spent gambling online.
• ⚠️Using gambling as a way to escape from stress, anxiety, relationship problems, or difficult life events such as financial hardship.
• ⚠️Lying to family members or friends about the extent of your gambling activity, or hiding deposits and withdrawal activity on your bKash or Nagad account.

Protecting Minors — 21+ Policy

th777 operates a strict 21+ policy across all services. No person under the age of 21 may register an account, make a deposit, or participate in any form of gaming or sports betting on the th777 platform. This policy applies to all players accessing th777 from Bangladesh, regardless of device or access method.

th777 uses age and identity verification as part of its KYC process. Where there is reasonable suspicion that an account holder is under 21, th777 may request identity documentation and will suspend betting activity on the account until the player's age has been confirmed. If a player is found to be under 21, their account will be permanently closed and any balance will be returned minus any winnings.

• If you are a parent or guardian and believe that someone under 21 in your household has registered a th777 account, please contact our support team immediately so we can investigate and close the account.
• We recommend using parental control software on any device that minors may have access to, to prevent access to online gambling platforms including th777.
• Never share your th777 login credentials with a minor, and always log out of your account when your device is shared with other household members.

Self-Exclusion — A Detailed Guide

Self-exclusion is the most powerful responsible gaming tool available at th777. When you self-exclude, your account is closed for the duration you specify, and you are blocked from creating a new account during that period. All pending bonuses and promotional offers are cancelled. Any balance in your account at the time of self-exclusion will be returned to your registered bKash or Nagad wallet within 3 business days.

Self-exclusion periods available at th777 are: 6 months, 1 year, 2 years, 3 years, and 5 years. At the end of a self-exclusion period, your account will not be automatically reactivated — you must contact support to request reactivation, at which point a 30-day review period applies before access is restored. This review period is designed to ensure you are genuinely ready to return to gaming in a controlled way.

th777's Commitments to Player Safety

th777 takes a proactive approach to player welfare. Beyond providing tools, we have made the following operational commitments that apply to every player on the platform:

• We will never market gambling to players who have a self-exclusion or cooling-off restriction in place. All promotional communications are stopped immediately when a restriction is activated.
• We will train all support staff to recognise the signs of problem gambling and to handle responsible gaming requests with empathy, speed, and discretion — without making a player feel judged or disadvantaged.
• We will never encourage a player who has expressed concern about their gambling to continue playing, increase their deposit limit, or claim a bonus. Once a concern is raised, the player's welfare takes priority over commercial considerations.
• We will monitor gaming patterns for signs of harmful behaviour and may proactively reach out to players whose activity suggests a potential problem, in accordance with our responsible gaming monitoring policy.

Get Help — You Are Not Alone

If gambling has become a problem for you or someone you know, please reach out for help. th777 support is available 24/7 in Bangladesh Standard Time (UTC+6) and can activate protective measures on your account the same day. You may also wish to seek independent advice and support: